German Language Specialist

7 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a highly skilled professional to take on a key role in our team, responsible for resolving customer issues through effective communication and problem-solving.

Key Responsibilities:

  • Analyze disputes received and understand the reason for customer dissatisfaction
  • Review upstream processes to gather data and comprehend the history of the shipment in question
  • Decide on accepting, clarifying, or rejecting the dispute and communicate with customers accordingly
  • Process amendments in core systems for accepted cases and record the complete root cause of the dispute

Requirements:

  • Excellent communication skills and ability to use positive language
  • Good comprehension and written communication skills
  • Customer focus and ownership, with a willingness to go beyond defined job boundaries for customer resolution
  • Commitment to winning for the customer, with high achievement orientation and determination to ensure closure
  • Superior stakeholder management and responsibility to drive customer outcomes through a positive customer experience

Benefits:

  • Impact: Your work will directly contribute to the success of our global operations
  • Opportunity: We provide ample opportunities for growth and development, both professionally and personally
  • Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies
  • Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices
  • Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

What We Offer:

We are committed to a diverse and inclusive workplace, and we embrace different styles of thinking. If you need special assistance or an accommodation to use our website or perform a job, please contact us by emailing.

Language Skills: B2 certification in German is required

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