Customer Support Specialist
4 days ago
Position Summary:We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.Key Responsibilities :Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.Conduct quality audits of agent interactions and ensure compliance with QA standards.Support new process rollouts by creating training materials, triage documents, and FAQs.Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.Collaborate with internal teams to address issues from detractor and low-rated cases.Maintain and update training documents and process articles regularly.Assist in preparing monthly performance summaries for business reviews.Participate in regular calibration sessions with internal QA teams.Requirements:Minimum education: Graduate degree in any discipline.1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.Proficiency in German (minimum B2 level) and strong English communication skills.Solid understanding of customer experience metrics like NPS, CSAT, AHT.Experience in preparing training materials and quality guidelines.Analytical mindset with the ability to derive insights from customer feedback and performance data.Strong interpersonal skills with the ability to multitask and prioritize effectively.Willingness to work in shift: 12 PM – 9 PM (Mumbai office).
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Customer Support Specialist
2 days ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled and organized Customer Support Specialist to join our team. This individual will be responsible for providing exceptional support to customers, resolving issues in a timely and professional manner, and working closely with cross-functional teams to deliver top-notch results.Key...
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Customer Support Specialist
1 day ago
Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000Job SummaryWe are seeking a skilled customer support specialist to join our team.Responsibilities:Provide exceptional customer service through various communication channels.Resolve customer complaints in a timely and professional manner.Collaborate with internal teams to address customer issues.Document all customer interactions accurately and...
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Customer Support Specialist
2 days ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000About this Role:This is an exciting opportunity to join our team as a Customer Support Specialist. In this role, you will be responsible for delivering exceptional customer service to our clients. Your key responsibilities will include handling customer inquiries, providing solutions to their problems, and ensuring that they are completely satisfied with the...
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Customer Support Specialist Opportunity
24 hours ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 2,41,920 - ₹ 2,59,200Customer Support Specialist OpportunityWe are seeking a highly skilled customer support specialist to join our team.Handle customer inquiries via phone with professionalism and efficiency.Provide exceptional service by actively listening to customers and resolving their issues in a timely manner.Work effectively in a dynamic environment, adapting to changing...
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Customer Support Specialist
3 days ago
Bengaluru, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000About Our Customer Support RoleWe are seeking a skilled and empathetic customer support specialist to join our team. As a representative of our brand, you will play a critical role in delivering exceptional user experiences through various communication channels.Responsibilities and RequirementsYou will be the first point of contact for users, responding to...
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Senior Customer Support Specialist
5 days ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 10,43,200 - ₹ 13,10,400We are seeking a skilled and detail-oriented Support Specialist to join our team. In this role, you will be responsible for managing the end-to-end process of resolving customer complaints and inquiries in a timely manner.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and resolving...
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Customer Support Specialist
4 weeks ago
Bengaluru, Karnataka, India SuperAGI Full timeAbout SuperAGISuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of what's possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence.Role OverviewAs a...
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Customer Support Specialist
2 days ago
Bengaluru, Karnataka, India SuperAGI Full timeAbout SuperAGISuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of what's possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence.Role OverviewAs a...
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Customer Support Specialist
2 days ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000Job OverviewWe're seeking a highly skilled individual to fill the role of Customer Support Specialist.Main Responsibilities:Deliver exceptional customer service by resolving issues and concerns in a timely manner.Collaborate with internal teams to ensure seamless order processing and delivery.Develop and maintain comprehensive knowledge of company systems,...
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Customer Support Specialist
3 weeks ago
Bengaluru, Karnataka, India SuperAGI Full timeAbout SuperAGI SuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of what's possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence. Role Overview ...
