German Transaction Processing Specialist

5 days ago

Bengaluru, Karnataka, India beBeeTransaction Full time ₹ 9,00,000 - ₹ 15,00,000
Job Summary

This is a customer documents transaction processing role responsible for accurate and timely capturing of various types of customer instructions based on the documented SOP or KOP. The Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement within the bank or for our clients.

Key Responsibilities:
- Process the customer requests adhering to the documented procedures and cut-off times with 100% accuracy
- Assist the team in the day-to-day operations and coordinate with customers internal stakeholders for any query, clarification, and cascade the same to other team members transparently
- Collate data regarding processing issues and communicate the same to the line managers
- Maintain a record of all the relevant changes in procedural aspects and update the same in the KOPs in discussion and agreement with line managers
- Ensure training of new recruits and share the knowledge at all times
- Create resiliency and make process non-person dependent

Requirements:
- Basic exposure to Banking systems and back-office operations functions like static data, system set-ups, charge set-ups etc would be preferred
- Reasonable awareness and exposure to SWIFT messaging specially MT 103 and 202 COV
- Basic understanding of global Payment functions, Payments investigation etc
- Reasonable analytical skills, conflict management skills, customer stakeholder management etc
- Excellent communication skills both in English and German language with minimum B2 level grades in written and verbal language skills
- Experience in handling any German banking process would be preferred
- Ability to work in virtual teams and in a matrix organization
- Ability to work in a fast-paced environment, keep pace with technical innovation and maintain a broad understanding of the Banking operational areas

What We Offer:
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

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