Transactions Specialist IV

4 days ago

Bengaluru, Karnataka, India JPMC Candidate Experience page Full time US$ 90,000 - US$ 1,20,000 per year
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

Job Summary As a Transactions Specialist IV within JPMorgan Chase, you will play a pivotal role in managing customer accounts, handling inquiries, and maintaining transactions. Your expertise in a variety of work processes will be crucial in solving non-routine, yet not overly complex problems, often improving on existing procedures. You will be expected to coach and mentor junior roles, fostering a collaborative team environment. Your ability to understand and apply artificial intelligence and automation technologies will be key in optimizing our transaction processes. With a developing understanding of market products, you will be able to navigate the industry practices and regulations, ensuring the smooth operation of our transaction management.

Job responsibilities
  • Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards, including the extraction and verification of checks and remittances. 
  • Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
  • Assist in resolving non-routine transactional issues by leveraging advanced knowledge of policies and procedures, and interfacing with other departments to research and resolve inquiries. 
  • Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
  • Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.
Required qualifications, capabilities, and skills
  • Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions.
  • Demonstrated ability to apply artificial intelligence and automation technologies in a transactional environment.
  • Strong communication skills and experience in conflict management as well as coaching and mentoring, with a focus on developing junior roles within a team.
  • Developing proficiency in understanding and navigating market products, industry practices, and regulations.
  • Demonstrated ability to handle non-routine transactional issues, leveraging policies and procedures to devise solutions.
  • High school diploma or GED required.
  • Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

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