
Incident Resolution Specialist
2 days ago
Incident Resolution Specialist
">We are seeking a highly skilled Incident Resolution Specialist to join our team. In this critical role, you will be responsible for coordinating the resolution of major incidents utilizing technical and business resources.
">Key Responsibilities:
">- ">
- Execute the Incident Management process tasks in adherence with global standards">
- Act as a direct escalation point for incidents and identify and document key risks, process issues, or concerns observed during the management of the incident">
- Interface with key stakeholders in a high-pressure environment, engaging individuals across a range of backgrounds and levels of seniority">
Requirements:
">Proven analytical and problem-solving skills, exception resolution skills, and ability to oversee and engage in global Major Incident resolution activities.
">Technical Bachelor's degree and minimum of 10 years of experience in incident management. ITIL Certification in Incident Management is preferred.
">Why This Role Is Important:
">Our technology function is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We drive the company's digital transformation and expand business capabilities using industry best practices and advanced technologies.
">About Us:
">State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data, analytics, investment research, trading, and investment management to institutional clients.
">What We Offer:
">A collaborative environment where technology skills and innovation are valued in a global organization. We offer competitive benefits packages, flexible work arrangements, and opportunities for growth and development.
">Join Our Team:
">At State Street, we believe that our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality.
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