Incident Manager

Competitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...

Roles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...

About CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational excellence.We are currently hiring an Incident...

The RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...

Join OURS GLOBAL as an Incident ManagerAbout CompanyOURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational...

Managing major incidents - Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.Coordinating...

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.The Success Incident Manager is an individual contributor position tasked with the effective management of case escalations and customer or product incidents, ensuring...

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.The Success Incident Manager is an individual contributor position tasked with the effective management of case escalations and customer or product incidents, ensuring...

About The Role   RoleIncident Manager  Roles & Responsibilities:  - Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.- Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of...

Incident Manager – Manage and coordinate incident tickets, prioritize P1 issues, ensure timely resolution, track progress, escalate delays, and maintain logs. Strong communication, follow-up, and ITSM knowledge preferred.