Incident Manager
4 hours ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the incident management knowledge base.- Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries.- Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement:- Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents.- Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix.- Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service.- Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform.- Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO).- Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management.- Basic understanding of Linux and Kubernetes.- Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications:- Bachelor’s degree in Computer Science, Information Technology, or a related field.- Proven experience in incident management, preferably in a platform operations environment.- Strong understanding of ITIL or other incident management frameworks.- Excellent problem-solving and analytical skills.- Ability to work effectively under pressure and manage multiple priorities.- Strong communication and interpersonal skills.- Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA).- Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.Preferred - Female
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Incident Manager
4 weeks ago
Bengaluru, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
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Incident Manager
5 days ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the incident management...
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Incident Manager
3 days ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
4 days ago
Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
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Incident Manager
5 days ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
2 days ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
6 days ago
Bengaluru, Karnataka, India SourceFuse Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
2 days ago
Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeWe are Hiring an Incident Manager at Flipkart for Bangalore location. Exp : 12+ years Designation - Incident Manager / Senior Incident Manager. A person has to manage a 15+ team members Location-Bangalore Mode of work - Work from the office. If interested please apply here : About the team Reliability and Productivity Engineering (aka RPE) organisation’s...
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Incident Manager
2 weeks ago
Bengaluru, Indore, India Tech Mahindra Full time ₹ 8,00,000 - ₹ 24,00,000 per yearManaging major incidents - Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.Coordinating...
