Incident Manager
2 days ago
The Role
LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.
We are seeking a Senior Incident Manager to lead critical incident response efforts across our production systems and infrastructure. In this high-impact role, you will own the entire lifecycle of major incidents, ensuring they are resolved quickly, communicated clearly, and analysed deeply.
You'll not only lead during crisis moments but also build scalable incident management practices, define policy, train teams, and drive continuous reliability improvements.
Key Responsibilities
- System Reliability and Architecture: Able to lead system capacity planning. Drive the improvement to key metrics like MTTD/MTTA/MTTR.
- Enhance Observability and Monitoring: Enhance coverage of critical applications and reduce noisy alerts.
- Incident Detection & Triage: Monitor systems and inputs to identify incidents, validate them, and classify based on severity and business impact.
- Incident Response Coordination: Lead high-priority incidents, mobilize relevant teams, and coordinate response efforts effectively.
- Communication & Status Updates: Share timely updates with leadership and teams; ensure accurate status tracking and clear communication to customers when needed.
- Post-Incident Analysis & RCA: Conduct root cause analysis for major incidents, facilitate blameless post-mortems, and follow through on corrective actions.
- Process & Playbook Ownership: Maintain and improve incident processes, SLAs, escalation paths, and supporting documentation like runbooks and templates.
- Collaboration & Stakeholder Alignment: Work closely with cross-functional teams to resolve recurring issues and align on improvements.
- Tooling & Automation: Manage incident tools and drive automation in detection, alerting, and reporting.
- Training & Readiness: Conduct simulation drills and train teams on incident response best practices.
Key Requirements
- 4+ years of experience in incident response, SRE, DevOps, or production operations
- Proven experience leading high-severity incident responses across distributed systems
- Strong technical fluency in cloud platforms like AWS, monitoring, and alerting
- Expertise with incident management tools (PagerDuty, Opsgenie, Blameless, etc.)
- Outstanding communication and stakeholder management skills
- Familiarity with SLI/SLO/SLA frameworks, observability, and reliability engineering
- Deep understanding of ITIL or incident lifecycle processes
- Calm, structured, and analytical decision-maker — especially under pressure
Why Should You Apply?
- Fast-paced environment
- Accelerated Growth & Rewards
- Easily approachable management
- Work with the best minds and industry leaders
- Flexible work timings
Interested?
If this role sounds like you, then apply with us You have plenty of room for growth at LeadSquared.
-
Incident Manager
4 days ago
Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
-
Incident Manager
6 days ago
Bengaluru, Karnataka, India SourceFuse Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Calix Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCalix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.The Success Incident Manager is an individual contributor position tasked with the effective management of case escalations and customer or product incidents, ensuring...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Calix Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCalix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.The Success Incident Manager is an individual contributor position tasked with the effective management of case escalations and customer or product incidents, ensuring...
-
Incident Manager
3 days ago
Bengaluru, Karnataka, India Aarna HR Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCompany Description GreetingAarna HR Solutions is Bangalore based Human Resource Recruitment Company providing services to Various IT,ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire...
-
Incident Manager
3 days ago
Bengaluru, Karnataka, India ABB Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Digital Platform Operations...
-
Incident Manager
4 days ago
Bengaluru, Karnataka, India Databricks Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIncident Manager P-1485 At Databricks, we are passionate about empowering data teams to tackle the world's most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world's best data and AI infrastructure platform, enabling...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Databricks Full time ₹ 12,00,000 - ₹ 36,00,000 per yearP-1485At Databricks, we are passionate about empowering data teams to tackle the world's most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world's best data and AI infrastructure platform, enabling our customers to...
-
Critical Incident Manager
4 days ago
Bengaluru, Karnataka, India TechWise Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are seeking a highly skilledCritical Incident Managerto oversee the end-to-end management of major incidents across business-critical systems and services. The role is responsible for ensuring timely resolution, effective stakeholder communication, and continuous improvement of incident management processes to minimize business impact and enhance service...
-
Major incident Management
2 weeks ago
Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 4,00,000 - ₹ 12,00,000 per yearTCS is hiring for Major Incident Manager Professionals for Bangalore Location Job Role:Major Incident ManagerJob Experience:4 to 6 YearsJob Location:BangaloreInterview Mode:VirtualInterview Date:1st November, 2025What we are looking for:Must Have:Good communication Skills, Analytical and Time Management.Good to Have:ITIL CertificationExpectation from...
