Critical Incident Manager

5 days ago

Bengaluru, Karnataka, India TechWise Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are seeking a highly skilled
Critical Incident Manager
to oversee the end-to-end management of major incidents across business-critical systems and services. The role is responsible for ensuring timely resolution, effective stakeholder communication, and continuous improvement of incident management processes to minimize business impact and enhance service reliability.

Key Responsibilities

  • Act as the single point of accountability during major incidents, coordinating between technical teams, vendors, and business stakeholders.
  • Drive incident triage, root cause identification, and escalation as needed.
  • Ensure accurate, timely updates are communicated to stakeholders, including leadership teams.
  • Organize and lead post-incident reviews (PIRs), documenting lessons learned and driving follow-up actions.
  • Collaborate with Problem Management to ensure root cause analysis (RCA) and long-term fixes are implemented.
  • Continuously improve the incident management framework, runbooks, and escalation processes.
  • Work with Service Delivery, Operations, and Engineering teams to ensure operational readiness and proactive risk mitigation.
  • Provide metrics, reports, and insights on incident trends, resolution times, and improvements.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or a related field (or equivalent work experience).
  • 8–12 years of IT experience, with at least 3–5 years in incident or service management roles.
  • Proven expertise in handling major incidents in large, complex IT environments.
  • Strong knowledge of ITIL processes (Incident, Problem, and Change Management).
  • Excellent communication and stakeholder management skills, especially under pressure.
  • Ability to drive consensus and decision-making during high-impact incidents.
  • Strong analytical and problem-solving skills with the ability to think clearly in crisis situations.

Skills: critical incident,itil,support

  • Critical Incident Manager

    3 days ago

    Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • Incident Manager

    5 days ago

    Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India Calix Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.The Success Incident Manager is an individual contributor position tasked with the effective management of case escalations and customer or product incidents, ensuring...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India Calix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.The Success Incident Manager is an individual contributor position tasked with the effective management of case escalations and customer or product incidents, ensuring...

  • Incident Manager

    3 days ago

    Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India Databricks Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Incident Manager CSQ127R23 At Databricks, an Incident Manager utilizes their technical experience and resourcefulness to lead urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to all internal and external stakeholders, Incident Managers advocate with engineering and leadership, on behalf of their...

  • Consultant – Incident Management

    5 days ago

    Bengaluru, Karnataka, India Rakuten International Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description:**CONTRACTOR REPLACEMENT** Incident CoordinatorWorking in the area of information technology, an Incident Coordinator is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident coordination process, from evaluation to resolution. An Incident Coordinator records all issues and helps...

  • Major Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service...

  • Incident Recovery Lead

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Rakuten Symphony Full time

    We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU,...

  • Major Incident Management

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...