Incident Manager
2 weeks ago
- Managing major incidents - Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.
- Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.
- Coordinating interfaces between incident management and other service management processes.
- Driving the efficiency and effectiveness of the incident management process.
- Monitoring the effectiveness of incident management and making recommendations for improvement.
- Developing and maintaining the incident management process and procedures.
- Drive and Follow IRC/ PIR calls and follow (Internal Review Committee) process.
- Responsible to prepare the IRC/ PIR Slide deck.
- Update IRC /RCA Follow up actions and follow up till closure.
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
- Excellent communication skills and flexible to perform assigned tasks.
- Responsible for Effective Communication to the stakeholders.
- Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management.
- Work in conjunction with respective parties/vendors to drive the improvements and performance.
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
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Incident Manager
7 days ago
Bengaluru, India Systal Technology Solutions Full timeCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
3 days ago
Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
7 days ago
Bengaluru, India Careernet Full timeKey Skills: ITIL, ITSM, Production Support, Linux, UNIX. Roles & Responsibilities: Manage production incidents to resolution in a 24/7/365 environment, utilizing incident management processes and keeping management informed of status, impact, and resolution actions. Lead and guide incident triage calls from a technical perspective, analyzing infrastructure...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India State Street Full timeWho we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India IG Group Full timeJob DescriptionJob TitleIncident ManagerJob DescriptionJoin the game-changersWe are looking for an Incident Manager to join the team that is responsible for ensuring incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the incident does not...
