Major Incident Management
2 days ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role- Develop and implement corrective and preventive actions to address recurring or systemic issues identified through major incident management.
- Conduct post-incident reviews and lessons learned sessions to identify root causes; contributing factors; and opportunities for improvement.
- Monitor and measure the effectiveness of major incident management processes; including incident response times; resolution rates; and customer satisfaction.
- Stay updated on emerging trends and best practices in major incident management and recommend innovative solutions to enhance incident response capabilities.
- 6 to 10 years in ITIL
- Establish and maintain major incident management policies; procedures; and standards to govern the identification; escalation; and resolution of major incidents.
- Chair regular major incident management meetings to review and assess the status of major incidents; assign priorities; and coordinate response activities.
- Lead and coordinate cross-functional teams; including infrastructure teams; technical specialists; vendors; and business stakeholders; to ensure timely resolution of major incidents.
- Communicate effectively with stakeholders; including IT teams; management; and end-users; providing regular updates on major incident status; progress; and outcomes.
- Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
- This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
- Would be working in cutting-edge cloud IT infra technology with high performance capability team
- Career Growth & Global Exposure
- Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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