Major Incident Manager
7 days ago
DoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents
KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface
Mandatory Skills: ITIL Incident Mgmt .
Experience: 8-10 Years . >
-
15h Left Major Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Mr. Cooper Full timeAt Mr Cooper Group You Make the Dream Possible Our purpose is simple Keeping the dream of homeownership alive As a Mr Cooper Group team member you play a big role in making that dream possible Around here we know our roles and work together volunteer to make a difference and challenge the status quo when needed Everything we do is in the care and...
-
IT Incident Manager
1 week ago
Bengaluru, Karnataka, India beBeeincident Full timeIncident Response SpecialistWe are seeking an Incident Response Specialist to join our team. This individual will be responsible for monitoring and detecting major IT incidents and events, facilitating and driving recovery through the mobilization of key resources, and establishing and maintaining communication with critical stakeholders.This role requires a...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India State Street Full timeWho we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...
-
Technical Incident Manager
1 week ago
Bengaluru, Karnataka, India beBeeProfessional Full timeJob Description:">We are seeking a skilled professional to manage and respond to major IT incidents and events.This includes coordinating with internal and external resources to facilitate recovery and establish effective communication channels with stakeholders.The ideal candidate will possess strong problem-solving skills, excellent time management...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
1 week ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
7 days ago
Bengaluru, Karnataka, India LeadSquared Full timeThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per yearCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout The Role RoleIncident Manager Roles & Responsibilities: - Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.- Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of...
