Tcs is hiring For Major incident Management_Bangalore

6 days ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

Role & responsibilities

  • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement

  • Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)

  • Owneing the Major incident and driving it efficently on both Bridge call and Chat.

  • Issuing communications during the progress of a Major Incident

  • Identifying appropriate timelines and targets for recovery actions, feedback and communications

  • Assessing and Agreeing Business Impact and Incident Severity Level.

  • Ensuring that appropriate internal escalation occurs

  • Ensuring that appropriate third party escalation occurs

  • Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration

  • Highlighting risks and issues in actions identified during any Major Incident

  • Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced

  • Suggesting workarounds and methods of speeding up the recovery of an incident

  • Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down



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