Tcs is hiring For Major incident Management_Bangalore
4 days ago
Role & responsibilities
Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement
Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
Owneing the Major incident and driving it efficently on both Bridge call and Chat.
Issuing communications during the progress of a Major Incident
Identifying appropriate timelines and targets for recovery actions, feedback and communications
Assessing and Agreeing Business Impact and Incident Severity Level.
Ensuring that appropriate internal escalation occurs
Ensuring that appropriate third party escalation occurs
Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
Highlighting risks and issues in actions identified during any Major Incident
Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
Suggesting workarounds and methods of speeding up the recovery of an incident
Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down
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