Incident & Major Incident Manager

4 days ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

TCS present an excellent opportunity for
Incident & Major Incident Manager

Job Location: Kolkata , Bangalore, Chennai

Experience required : 8-10 yrs

Virtual Interview date: 17-Dec-25 (Wednesday)

Required Technical Skill Set

Proficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape – infrastructure, networks, and computing. Excellent Communication Skills, Problem Solving Skills, Leadership.

Must-Have

  • ITIL Foundation Certification; Experience in Handling Major Incident Bridges
  • Basic Knowledge of IT Landscape
  • Excellent communication skills
  • Problem solving skills
  • Open to 24/7 shift

Good-to-Have

  • Knowledge about all the ITSM process
  • Experience in ServiceNow Tool

Responsibility of / Expectations from the Role

1
Handle incidents, Major Incidents and Problems on a regular basis

2
Identifying and classifying incidents
based on severity and impact on the business.

3
Leading incident response teams
and ensuring efficient communication with stakeholders.

4
Coordinating the response to incidents
, ensuring swift resolution and
minimal impact on services

5
Working closely with technical teams
to understand and resolve incidents

6
Communicating effectively with stakeholders
about incident status, impact, and resolution progress

7
Documenting incidents and their resolutions
to facilitate future improvements.

8
Escalating incidents
to higher levels of management or external vendors when necessary.

9
Managing the life cycle of all incidents
from identification to resolution

10
Conducting post-incident reviews
to identify root causes and develop recommendations for prevention

11
Analyzing incident data
to identify trends and areas for improvement

The role requires a deep understanding of IT Service Management (ITSM) and Incident Management processes, along with strong problem-solving and communication skills.



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