Major Incident Management

1 day ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time

"
• Escalation point, responsible for call and notification management and first point of contact for service restoration

  • To work in 24/7 operations and project support Major Incident Management activities.

  • Adhere to the Responsibilities detailed in the Incident Process

  • Investigate and diagnose Major Incident to restore failed Application or Service as quickly as possible.

  • Document troubleshooting steps and service restoration details for accurate timeline. (Sequence of Event)

  • Providing periodic major incident metrics reports as management Notification to top management during the bridge call with periodic intervals.

  • Forming collaborative action plans with specific actions, roles, deadlines, and ensuring these are completed. (Action Plans in place)

  • Driving the Bridge call with end-to-end responsibilities till closure.

  • Following the proper escalation matrix during and after the bridge calls.

  • Accountable for the Major Incident Management process and maintains and improves the process as necessary to achieve the objectives of the business.

  • Added advantage on having Knowledge in Service Now & MS List.

"

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Analyst

Job Id

385770

Desired Skills

Incident Management

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



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