Major Incident Management

16 hours ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement

  • Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
  • Owneing the Major incident and driving it efficently on both Bridge call and Chat.
  • Issuing communications during the progress of a Major Incident
  • Identifying appropriate timelines and targets for recovery actions, feedback and communications
  • Assessing and Agreeing Business Impact and Incident Severity Level.
  • Ensuring that appropriate internal escalation occurs
  • Ensuring that appropriate third party escalation occurs
  • Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
  • produced
  • Suggesting workarounds and methods of speeding up the recovery of an incident

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

376956

Desired Skills

Incident Management

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



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