Major Incident Management

22 hours ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement

  • Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
  • Owneing the Major incident and driving it efficently on both Bridge call and Chat.
  • Issuing communications during the progress of a Major Incident
  • Identifying appropriate timelines and targets for recovery actions, feedback and communications
  • Assessing and Agreeing Business Impact and Incident Severity Level.
  • Ensuring that appropriate internal escalation occurs
  • Ensuring that appropriate third party escalation occurs
  • Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
  • produced
  • Suggesting workarounds and methods of speeding up the recovery of an incident

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

376956

Desired Skills

Incident Management

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



  • Bengaluru, Karnataka, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service...


  • Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    TCS is hiring for Major Incident Manager Professionals for Bangalore Location Job Role:Major Incident ManagerJob Experience:4 to 6 YearsJob Location:BangaloreInterview Mode:VirtualInterview Date:1st November, 2025What we are looking for:Must Have:Good communication Skills, Analytical and Time Management.Good to Have:ITIL CertificationExpectation from...


  • Bengaluru, Karnataka, India Ericsson-Worldwide Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Join our TeamAbout this opportunity:Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and...


  • Bengaluru, Karnataka, India TransUnion Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesManaging Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level AgreementUsing MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)Owneing the Major incident and driving it efficently on both Bridge call and...


  • Bengaluru, Karnataka, India TechWise Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking a highly skilledCritical Incident Managerto oversee the end-to-end management of major incidents across business-critical systems and services. The role is responsible for ensuring timely resolution, effective stakeholder communication, and continuous improvement of incident management processes to minimize business impact and enhance service...

  • Incident Manager

    1 day ago


    Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...


  • Bengaluru, Karnataka, India Capgemini Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

  • Incident Manager

    3 days ago


    Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...