Walkin Drive_8-Nov-25_Service Management_Bangalore
1 day ago
Dear Candidate,
We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below:
Role: Service Management
Exp: 4 to 6 Years
Location: Bangalore
Venue: TCS Bangalore
Address: TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore
JD:
- Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
- Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
- Pro- actively identify operational issue and trends
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitors problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
- Creating and updating of Problem Records
- Organizing and chairing Problem Investigation and Problem Review Meetings
- Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
Documents to Carry:
1.TCS application form available on iBegin
PAN/Aadhaar or any other Government ID Proof.
Updated CV/Resume to be provided.
2 Passport size Photographs
Please reach the venue by 10:00 AM.
Regards
Gunsheel Sidana
Human Resources
Talent Acquisition Group
Tata Consultancy Services
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