Incident Manager

19 hours ago

Bengaluru, Karnataka, India OURS GLOBAL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join OURS GLOBAL as an Incident ManagerAbout Company

OURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational excellence.

We are currently hiring an
Incident Manager
for our Bangalore office. If you have strong coordination skills, experience in incident management, and a passion for ensuring timely issue resolution, this is your opportunity to grow your career in a dynamic, global environment.

Job Details

Job Title:
Incident Manager

Location:
Bangalore / Hybrid / Remote

Experience:
2–5 Years (preferred)

Employment Type:
Full-time

Education:
Any Graduate – IT/Computer Science background preferred

Job Overview

The
Incident Manager
is responsible for managing and coordinating incident tickets to ensure timely resolution. The role involves forwarding tickets to the correct team owners, prioritizing critical issues, and ensuring consistent communication until incidents are resolved.

Key Responsibilities

  • Monitor incoming
    incident tickets
    and assign them to the correct team owners.
  • Prioritize
    P1 (high severity)
    tickets and drive teams to resolve them urgently.
  • Ensure teams update tickets regularly with
    progress details
    .
  • Coordinate communication between cross-functional teams for smooth resolution.
  • Track incident progress and escalate when
    resolution timelines are missed
    .
  • Maintain incident logs and documentation for
    reporting and analysis
    .
  • Contribute to the
    continuous improvement
    of incident management processes.

Skills & Qualifications

  • Strong
    communication and coordination
    skills.
  • Ability to handle
    multiple incidents simultaneously
    .
  • Excellent
    organizational and follow-up abilities
    .
  • Familiarity with
    IT ticketing systems
    and
    incident management processes
    is a plus.

What We Offer

  • Opportunity to work with
    global clients
    on mission-critical IT operations.
  • A collaborative, growth-driven, and
    supportive work environment
    .
  • Competitive salary packages aligned with industry standards.
  • Career growth and
    learning opportunities
    in IT service management.

Job Application Details

Interested candidates can send their resume to

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