
Incident Manager
1 day ago
Join OURS GLOBAL as an Incident ManagerAbout Company
OURS GLOBAL is a trusted offshore IT & ITeS outsourcing company delivering services across software development, cloud, SaaS, BI, and IT support. With global delivery expertise and a focus on scalability, cost-effectiveness, and transparency, we empower businesses worldwide to achieve operational excellence.
We are currently hiring an
Incident Manager
for our Bangalore office. If you have strong coordination skills, experience in incident management, and a passion for ensuring timely issue resolution, this is your opportunity to grow your career in a dynamic, global environment.
Job Details
Job Title:
Incident Manager
Location:
Bangalore / Hybrid / Remote
Experience:
2–5 Years (preferred)
Employment Type:
Full-time
Education:
Any Graduate – IT/Computer Science background preferred
Job Overview
The
Incident Manager
is responsible for managing and coordinating incident tickets to ensure timely resolution. The role involves forwarding tickets to the correct team owners, prioritizing critical issues, and ensuring consistent communication until incidents are resolved.
Key Responsibilities
- Monitor incoming
incident tickets
and assign them to the correct team owners. - Prioritize
P1 (high severity)
tickets and drive teams to resolve them urgently. - Ensure teams update tickets regularly with
progress details
. - Coordinate communication between cross-functional teams for smooth resolution.
- Track incident progress and escalate when
resolution timelines are missed
. - Maintain incident logs and documentation for
reporting and analysis
. - Contribute to the
continuous improvement
of incident management processes.
Skills & Qualifications
- Strong
communication and coordination
skills. - Ability to handle
multiple incidents simultaneously
. - Excellent
organizational and follow-up abilities
. - Familiarity with
IT ticketing systems
and
incident management processes
is a plus.
What We Offer
- Opportunity to work with
global clients
on mission-critical IT operations. - A collaborative, growth-driven, and
supportive work environment
. - Competitive salary packages aligned with industry standards.
- Career growth and
learning opportunities
in IT service management.
Job Application Details
Interested candidates can send their resume to
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