
Incident Management Specialist
1 week ago
Incident Management Expert
We are seeking a highly skilled Incident Management Expert to join our team.
About the Role:
The Incident Management Expert will be responsible for managing and resolving IT incidents in a timely and effective manner. This includes investigating, diagnosing, and communicating with stakeholders to ensure that issues are resolved quickly and efficiently.
Key Responsibilities:
To manage and resolve IT incidents within agreed Service Level Agreements (SLAs).
To communicate effectively with stakeholders to ensure that issues are resolved quickly and efficiently.
To develop and implement procedures to improve incident management processes.
To work collaboratively with other teams to ensure effective communication and coordination.
Requirements:
Technical Skills:
ITIL Intermediate Certificate.
Knowledge of IT Service Management (ITSM) tools.
Business Acumen:
Ability to understand business needs and priorities.
Ability to communicate complex technical information to non-technical stakeholders.
Education:
Any Graduate.
Certifications:
IT Service Management Certifications.
Desirable Skills:
Knowledge of IT security guidelines.
Understanding of vendor management processes.
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
Note:
Please note that this job description is subject to change based on the needs of the organization.
Keyword: IncidentManagement
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