
Incident Management Specialist
2 days ago
The primary objective of this role is to provide high-level support to customers, law enforcement, delivery associates, and operations in navigating and triaging security and operational risks.
Key Responsibilities:- Triage and prioritize incoming incidents, collaborating closely with crisis management leadership
- Redirect lower severity calls to the most suitable partner, including customer service and shipping delivery services
- Ensure effective phone communications and facilitate the exchange of information between various internal and external stakeholders
- Produce clear and concise reports in a timely manner, which are then escalated to senior leadership and relevant stakeholders
A successful candidate will embody Amazon's customer-centric approach and demonstrate a proven track record of delivering exceptional customer service, sound judgment, and adaptability in learning new technologies. Critical attributes include ownership, customer obsession, and proficiency in written and oral communication.
Requirements and Qualifications:To excel in this position, candidates must possess excellent problem-solving skills, be able to work under pressure, and have a strong ability to communicate effectively. A background in incident management, risk assessment, or a related field is highly desirable.
Benefits:This role offers a unique opportunity to contribute to a dynamic team focused on delivering world-class customer experiences. Successful candidates can expect to develop valuable skills, collaborate with talented professionals, and grow their careers within a fast-paced and innovative environment.
About Us:We strive to create a workplace that is inclusive, diverse, and empowering. Our goal is to attract and retain top talent who share our commitment to excellence and customer satisfaction.
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