Incident Response Specialist
22 hours ago
We are seeking a highly skilled and experienced Incident Response Specialist. In this role, you will be responsible for monitoring and detecting major IT incidents and events.
The key responsibilities of the position include:
- Monitoring and detecting all major IT incidents and events;
- Facilitating and driving recovery of outages through the mobilization of key resources (internal or external);
- Establishing and maintaining communication of incident timeline and recovery progress to all critical stakeholders;
- Coordinating and documenting all critical recovery steps throughout an outage;
- Ensuring proper documentation of issues to assist with post-recovery and problem management actions;
About The Role
This is a challenging opportunity for individuals who have a passion for incident response and a proven track record in managing complex technical issues. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Key qualifications for this role include:
- 4 year degree or equivalent experience;
- Relevant Exp Min 4 years of Major Incident Management experience;
- Technology experience in an incident management or Major incident response role;
- Strong facilitation skills that can navigate through complex incidents and multiple teams;
- Understanding of solving complex problems with information technology software and hardware;
- Effective time management skills; ability to work on multiple tasks simultaneously and ability to prioritize effectively;
- Ability to handle and perform in high-stress, high stakes situations;
- Excellent verbal and written communication skills;
- Proven decision-making and influencing skills;
- Broad knowledge of technology across application and infrastructure environment;
- Good to have prior experience in Retail;
- Collaborative team player with Positive attitude;
- Flexibility to work in rotational shifts and weekly time-off schedules.
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