International Support Specialist

19 hours ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time US$ 30,000 - US$ 60,000
Customer Service Representative

We are seeking an experienced and professional Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing top-notch support to our international clients via phone calls.

Key Responsibilities:
  • Answer inbound customer calls from international clients in a timely and courteous manner.
  • Troubleshoot basic technical issues related to software, hardware, applications, or network connectivity.
  • Guide customers through step-by-step resolutions over the phone to ensure their concerns are addressed efficiently.
  • Escalate unresolved issues to the next level of support or specialized team when necessary.
  • Log customer interactions and resolutions in our CRM/ticketing system for accurate tracking and reporting.
  • Maintain call quality, professionalism, and high customer satisfaction scores by delivering exceptional service with each interaction.
Eligibility Criteria:
  • Education: Any graduate (Engineering, BCA, BSc IT preferred for tech roles)

Experience:

  • Freshers with good communication and basic tech knowledge are welcome.
  • 1–3 years of experience in international voice or tech support is preferred.

Technical Skills:

  • Basics of operating systems (Windows/Mac), networking, applications, browsers, etc.
  • Ability to perform basic system diagnostics and provide first-level support.

Language:

  • Excellent English communication skills with a neutral or US/UK accent.
  • Strong listening and customer handling skills.
Preferred Skills (Good to Have):
  • Experience with ticketing tools (Zendesk, ServiceNow, Freshdesk, etc.).
  • Knowledge of remote desktop tools or helpdesk platforms.
  • Exposure to ITIL practices or A+ / N+ certifications.

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