L3 Support Specialist

4 days ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: L3 Support Specialist

Leverage your expertise in customer service and technical support to excel in this challenging role.

  • Key Responsibilities:
  • Provide high-quality support to customers via phone, email, or chat
  • Identify and resolve technical issues efficiently and effectively
  • Collaborate with internal teams to ensure seamless issue resolution

Requirements:

Required Skills and Qualifications
  • Experience in a similar customer service work environment
  • Strong problem-solving skills and ability to think critically
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced dynamic environment
Essential Technical Skills
  • Experience as a SysAdmin responsible for UNIX-like operating systems (AIX, HP-UX, Solaris, OS X) or Linux (Redhat, SuSE, Debian)
  • Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies, and LDAP
  • Network troubleshooting using packet capture and analysis across various interfaces

Benefits:

  • Opportunity to work with cutting-edge technologies
  • Collaborative and dynamic work environment
  • Ongoing training and development opportunities

Good to Have:

  • 4+ years experience managing and troubleshooting Active Directory
  • 2+ years experience with enterprise network configuration, DNS, and troubleshooting methods
  • 2+ years experience in technical support, Development, or System Administration
What We Offer
  • A competitive compensation package
  • A comprehensive benefits program
  • The opportunity to work with a talented team of professionals

Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for this exciting opportunity to join our team as a L3 Support Specialist.

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