International Voice Support Specialist

2 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description
  • Deliver exceptional support and resolve complex customer queries with professionalism.
  • Lead a team to improve performance, ensure quality standards, and drive operational excellence.
  • Collaborate with operations and training teams to identify process gaps and implement improvements.

Key Responsibilities:

  • Manage customer escalations and provide expert-level support for international voice process operations.
  • Mentor and guide team members to enhance their skills and ensure adherence to quality standards.
  • Support management in achieving process KPIs and driving operational excellence.

Requirements:

  • Graduate with 3 to 4+ years of experience in international voice process.
  • Candidates from international chat process may apply if willing to transition into voice process.
  • Current SME designation is preferred but not mandatory.
  • Excellent verbal and written communication skills are essential.

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