Customer Support
3 days ago
**Position**: Customer Support Executive (International Voice Process)
**Job Type**: Full-time
**Location**: Hyderabad
**Experience**: 1-2.2 years
**Shift**: Night Shift &1 way cab will be provided.
**Key Responsibilities**:
- Handle customer inquiries, complaints, and support requests via phone calls in an international environment.
- Provide accurate information, troubleshoot issues, and resolve customer concerns effectively.
- Maintain a professional and courteous attitude while assisting customers.
- Document customer interactions, issues, and solutions accurately in the system.
- Follow company policies and guidelines to ensure high-quality service.
- Collaborate with team members and escalate complex issues when necessary.
**Skills & Qualifications**:
- Strong verbal communication skills in English with a neutral accent.
- Excellent listening and problem-solving abilities.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Basic computer knowledge and familiarity with CRM tools.
- Prior experience in an international voice process is an advantage.
**Additional Requirements**:
- Willingness to work in rotational shifts, including night shifts.
- Strong customer service orientation with a proactive approach.
- Ability to adapt to changing processes and customer needs.
Pay: ₹300,000.00 - ₹400,000.00 per year
Schedule:
- Night shift
Work Location: In person
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