Customer Support Executive

2 days ago

Hyderabad Telangana, India Adro Infotech Full time

**Job Title**:Customer Support Executive - Pharmaceutical Support**

**Location**: [Hi-TechCity ,Hyderabad ]

**Job Type**: Full-Time
**Experience Level**: 0- 1years
**Industry**: Pharmaceuticals / Healthcare
**Education Required**: B.Pharm or M.Pharm

We are looking for a qualified and dedicated **Customer Support Executive** with a **B.Pharm or M.Pharm** background to join our pharmaceutical support team. This role involves providing accurate medical information, supporting customers with product-related queries, and ensuring a smooth customer experience across all communication channels.

**Key Responsibilities**:

- Respond to customer inquiries related to medicines, prescriptions, dosages, and product usage.
- Explain pharmaceutical products, side effects, contraindications, and precautions clearly to both medical and non-medical clients.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Coordinate with medical teams, pharmacists, or internal departments for technical queries or escalations.
- Stay updated on all pharmaceutical products, medical terminologies, and current healthcare guidelines.
- Ensure compliance with company policies and healthcare regulations (e.g., D&C Act, GPP guidelines).

**Required Qualifications and Skills**:

- Bachelor’s or Master’s degree in Pharmacy (B.Pharm or M.Pharm).
- Strong understanding of pharmaceutical terminologies and medical products.
- Excellent communication skills in English (additional regional languages are a plus).
- Ability to explain complex medical information in simple terms.
- Proficient in using computers, MS Office, and CRM tools.
- Customer-first mindset, empathetic attitude, and attention to detail.

**Preferred (Not Mandatory)**:

- Previous experience in customer support or healthcare communication roles.
- Knowledge of pharmacovigilance or medical coding will be an added advantage.

**What We Offer**:

- Competitive salary package
- On-the-job training on medical products and CRM tools
- Health benefits and paid leave
- Opportunity to grow in a fast-evolving healthcare sector

**How to Apply**:
**“Application for Customer Support Executive - Pharma Background”**

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Work Location: In person

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