
Customer Support Executive
1 week ago
**Role**:Customer Support Executive
- **Required skills**:Good Communication Skills
- **Work Mode**: Office-Based Only
- **Required Skillset**: Versant 4 & 5 Communication
- **Work Schedule**: 6 Days a Week
- **Shift**: Rotational Shifts & Offs
- **Languages**:English + Hindi + Telugu/Tamil/Kannada/Malayalam
- **Qualification**: Graduation (mandatory)
- **Experience Required**:Fresher or 1 Year Experience
- **Salary**: ₹15,000 - ₹20,000 per month
- **Location**:Kukatpally, Hyderabad
**Roles and Responsibilities**:
- **Provide Product and Service Information**: Offer accurate information about products and services, resolving doubts and clarifying any misunderstandings.
- **Troubleshoot Customer Issues**: Identify, investigate, and troubleshoot issues, guiding customers through solutions effectively.
- **Maintain Customer Satisfaction**: Ensure a positive customer experience by building rapport and resolving issues in a friendly and efficient manner.
- **Document Customer Interactions**: Log all customer interactions, feedback, and resolutions accurately in the system for future reference.
- **Coordinate with Other Teams**: Liaise with other departments to resolve complex issues that require additional support or escalation.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Rotational shift
Work Location: In person
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