Process Lead

3 weeks ago


Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time
Job Description:

As a Process Lead at ADCI MAA 12 SEZ, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Our team strives to become the most reliable source for dataset generation and annotations, working collaboratively with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.

About the Role:
• Develop and implement process improvements to enhance data quality and consistency.
• Collaborate with Language Engineers (LaEs) and subject matter experts (SMEs) to support launches of new processes and services.
• Drive data-oriented analysis and adoption of technology solutions to achieve operational and business goals.
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.

Requirements:
• Bachelor's degree and relevant experience of 3+ years in AI Model training or Quality control.
• Demonstrated language proficiency in German language in verbal, writing, reading, and comprehension (B2.2/C1 or above).
• Excellent communication skills with the ability to curate responses for LLM development.
• Experience in analytical, problem-solving, and critical-thinking skills.
• Comfortable working in a fast-paced, highly collaborative, dynamic work environment.

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