Process Lead
3 weeks ago
As a Process Lead at ADCI MAA 12 SEZ, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Our team strives to become the most reliable source for dataset generation and annotations, working collaboratively with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.
About the Role:
• Develop and implement process improvements to enhance data quality and consistency.
• Collaborate with Language Engineers (LaEs) and subject matter experts (SMEs) to support launches of new processes and services.
• Drive data-oriented analysis and adoption of technology solutions to achieve operational and business goals.
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
Requirements:
• Bachelor's degree and relevant experience of 3+ years in AI Model training or Quality control.
• Demonstrated language proficiency in German language in verbal, writing, reading, and comprehension (B2.2/C1 or above).
• Excellent communication skills with the ability to curate responses for LLM development.
• Experience in analytical, problem-solving, and critical-thinking skills.
• Comfortable working in a fast-paced, highly collaborative, dynamic work environment.
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Process Lead
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Gurgaon, Haryana, India ADCI MAA 12 SEZ Full timeAbout the RoleAlexa Shopping Operations is seeking a highly skilled Process Lead to join our team. As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesManage process and operational escalations to ensure seamless customer experience.Drive data-oriented analysis, adoption...
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Process Lead
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Gurgaon, Haryana, India ADCI MAA 12 SEZ Full timeAbout the RoleAlexa Shopping Operations is seeking a highly skilled Process Lead to join our team. As a Process Lead, you will play a critical role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesDevelop and implement process improvements to enhance customer experience (CX) quality across shopping features,...
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Process Lead
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Gurgaon, Haryana, India ADCI MAA 12 SEZ Full timeAbout the TeamAlexa Shopping Operations is a team that strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.Job SummaryWe are seeking a highly skilled Process Lead to join our team. The...
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Process Lead
1 month ago
Gurgaon, Haryana, India ADCI MAA 12 SEZ Full timeAbout the RoleWe are seeking a highly skilled Process Lead to join our team at ADCI MAA 12 SEZ. As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesManage process and operational escalations, driving appropriate data-oriented analysis and adoption of technology solutions...
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