Process Lead

4 weeks ago


Gurgaon, Haryana, India ADCI MAA 12 SEZ Full time

About the Team



Alexa Shopping Operations is a team that strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.

Job Summary

We are seeking a highly skilled Process Lead to join our team. The successful candidate will be responsible for managing process and operational escalations, driving data-oriented analysis and process improvement projects, and communicating effectively with stakeholders.

Key Responsibilities

* Understand Amazon's core business values and initiatives, and translate those into everyday practices
* Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations
* Identify gaps in process areas and work with stakeholders to resolve them
* Drive business/operational metrics through quantitative decision making

About the Role

As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. You will work collaboratively with the team to develop and implement process improvements, drive business/operational metrics, and communicate effectively with stakeholders.

Requirements

* Bachelor's Degree and relevant experience of 3+ years in AI Model training or Quality control
* Language proficiency in German language in all of the following: verbal, writing, reading, and comprehension
* Excellent communication (written & oral) skills with the ability to curate responses for LLM development

Preferred Qualifications

Experience with Artificial Intelligence interaction, such as prompt generation and open AI's

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