Policy Administration Specialist

1 week ago


Ahmedabad, Gujarat, India beBeeServicing Full time ₹ 5,00,000 - ₹ 10,00,000
Policy Servicing Associate

We are seeking a highly skilled Policy Servicing Associate to join our team.

  • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in the administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Requirements:

  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
  • Experience in a professional/office related environment that required you to work regularly scheduled shifts.
  • Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • Effective English business communication skills required to exchange information with clients.
  • Ability to solve basic mathematical problems.
  • Must have basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life Insurance domain knowledge is must (preferably Annuities).

Job Type: Full-time

Work Location: Gurugram, Haryana, India

Shift Hours: 5:30 p.m IST – 2:30 a.m IST and 6:30 p.m IST – 3:30 a.m IST



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