
Policy Administration Specialist
1 week ago
We are seeking a highly skilled Policy Servicing Associate to join our team.
- Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in the administration systems according to standard operating procedures.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Ensure service levels and turnaround times are met according to SLA requirements.
- Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
Requirements:
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Effective English business communication skills required to exchange information with clients.
- Ability to solve basic mathematical problems.
- Must have basic Email/Letter writing skills.
- Good understanding of MS Excel and MS-Outlook.
- Life Insurance domain knowledge is must (preferably Annuities).
Job Type: Full-time
Work Location: Gurugram, Haryana, India
Shift Hours: 5:30 p.m IST – 2:30 a.m IST and 6:30 p.m IST – 3:30 a.m IST
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