
Policy Servicing Specialist
1 week ago
**Job Overview:**
We are seeking a highly skilled and detail-oriented individual to fill the role of Insurance Policy Servicing Specialist.
The successful candidate will be responsible for processing post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
Additionally, they will handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
They will maintain and update policy records in administration systems according to standard operating procedures.
Collaboration with TPAs, internal teams, and custodians is essential to resolve discrepancies and ensure service quality.
Research and resolve escalated issues or incomplete transactions related to policy servicing.
Ensure service levels and turnaround times are met according to SLA requirements.
Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
Develop a strong understanding of policy administration systems, transaction codes, and process workflows.
Participate in process improvement initiatives and provide feedback for automation opportunities.
**Requirements:
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Effective English business communication skills required to exchange information with clients.
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