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Front Office Coordinator
1 month ago
We are seeking a highly skilled and customer-focused Front Office Coordinator to join our team at Novotel Bengaluru Outer Ring Road. As a key member of our reception team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Key Responsibilities- Provide exceptional customer service to guests, responding to queries and resolving issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Collaborate with the reception team to maintain high standards of customer service and ensure a smooth functioning of the department.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Ensure accurate and efficient handling of guest transactions, including payments and refunds.
To be successful in this role, you will need:
- A degree in Hospitality Management or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in hotel management systems and software.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.