Vehicle Service Representative

4 days ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Support Associate Job Overview

This position involves providing exceptional support to customers who are experiencing issues with their vehicles.

The ideal candidate will be able to handle customer complaints and resolve them in a timely manner, ensuring high satisfaction levels. They will also be responsible for maintaining accurate records of all interactions using CRM tools.

A key aspect of this role is staying up-to-date with the latest vehicle technologies, company policies, and warranty terms. This knowledge will enable the customer support associate to provide accurate information and solutions to customers, thereby enhancing the overall customer experience.

  • Key Responsibilities:
  • Respond to customer inquiries and complaints via phone, email, or in-person
  • Resolve customer issues promptly and professionally
  • Maintain accurate records of customer interactions using CRM tools
  • Stay updated on the latest vehicle technologies and company policies

Required Skills and Qualifications

  • Education: Bachelor's degree in any field; preference given to candidates with an automotive or technical background
  • Experience: 1-3 years in customer support, automotive services, or warranty handling preferred
  • Language: Proficiency in Hindi and English; knowledge of other regional languages a plus
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role advantageous

Benefits

  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to develop skills and knowledge in customer support and automotive services
  • Competitive salary and benefits package

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