Customer Service Representative
2 days ago
Job Overview
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. This is a full-time, office-based position that involves managing customer queries, delivering support via chat and email, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Manage customer inquiries in a timely and efficient manner.
- Provide exceptional support through various communication channels, including chat and email.
- Collaborate with colleagues to resolve complex customer issues.
- Contribute to the development of effective solutions to improve customer experience.
Qualifications and Skills
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven expertise in customer service, conflict resolution, and problem-solving.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and technical skills, with proficiency in Microsoft Office applications.
What We Offer
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and opportunities for professional advancement.
- A competitive salary and benefits package.
- The chance to make a real difference in the lives of our customers.
Additional Information
This role requires flexibility to work in rotational shifts and a 6-day work schedule. The ideal candidate will be willing to work from our office location in Indore.
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