Contract Customer Service Specialist
4 hours ago
The Customer Service Representative is a critical role at our organization, responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.
Key Responsibilities:- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics like conversions and account actions.
- Advanced knowledge of Microsoft Excel software.
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem Solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems.
This is a contract position requiring strong analytical and problem-solving skills. The ideal candidate will have experience in customer service and be proficient in Microsoft Excel and CRM systems.
Benefits:This role offers the opportunity to work in a dynamic environment, contributing to the success of our organization. If you are a motivated individual with excellent customer service skills, we encourage you to apply.
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