Customer Experience Manager

15 hours ago

Belgaum, Karnataka, India beBeeRetention Full time US$ 40,000 - US$ 80,000

Key Role:

A proactive Customer Retention and Accounts Specialist is needed to oversee customer interactions, facilitate subscription purchases, and resolve overage discrepancies.

The ideal candidate will possess advanced Microsoft Excel skills, analytical capabilities, and customer service experience. Strong communication and negotiation skills, as well as proficiency in CRM systems like Salesforce and Zendesk, are also required.

Duties include contacting customers to address outstanding overages or encourage subscription renewals post-trial expiration, processing orders promptly after customer inquiries, and coordinating account suspensions when necessary.

The selected specialist will be responsible for maintaining detailed records of follow-ups and interactions, generating reports on key performance metrics, and tracking process improvements.

We seek a professional with excellent problem-solving skills, ability to work independently, and strong collaboration skills to foster a positive customer experience.

Essential Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription renewals
  • Process orders promptly after customer inquiries
  • Coordinate account suspensions when necessary
  • Maintain detailed records of follow-ups and interactions
  • Generate reports on key performance metrics
  • Track process improvements

Desirable Skills:

  • Advanced knowledge of Microsoft Excel software
  • Analytical skills
  • Customer service experience
  • Strong communication and negotiation skills
  • Proficiency in CRM systems like Salesforce and Zendesk

Our Team:

We offer a dynamic work environment that values innovation, creativity, and teamwork. Our professionals are passionate about delivering exceptional results and contributing to our company's growth.

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