Vacation Rental Customer Experience Specialist

2 days ago


Belgaum, Karnataka, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Reservation Expert Wanted

We are seeking a highly skilled Reservationist to support our organization in the US. This remote position is based in India, requiring excellent communication skills for exceptional guest experiences and efficient management of reservations.

  • Process refund requests and resolve billing discrepancies in accordance with established policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Maintain adherence to established policies and procedures.
Key Skills and Qualifications
  • Excellent communication skills with a customer-centric approach.
  • Proficiency in property management systems (PMS) and reservation software.
  • Strong organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Benefits:

  • Opportunity to work with a leading short-term vacation rental company.
  • Remote work arrangement with flexibility.
  • Professional development and growth opportunities.


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