
Customer Experience Coordinator
11 hours ago
The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing excellent support to customers.
Key Responsibilities:
- Handle inbound and outbound customer service calls in a professional and polite manner.
- Address customer queries, complaints, and requests promptly.
- Process and manage customer orders via various platforms.
- Track and update order status, shipping details, and returns/refunds where applicable.
- Coordinate with internal teams (logistics, warehouse, accounts) for order fulfillment.
- Maintain records of customer interactions and transactions.
- Provide feedback to improve customer service processes.
- Ensure a high level of customer satisfaction and build long-term relationships.
Requirements:
- Minimum 1 year of experience in customer service/call handling (E-commerce preferred).
- Familiarity with e-commerce platforms is a must.
- Excellent verbal and written communication skills are required.
- Strong problem-solving ability and customer-first approach.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to multitask and handle pressure in a fast-paced environment.
Education:
- Graduate/Diploma in any discipline.
- Additional training in customer service is beneficial.
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