
Senior Operations Coordinator
19 hours ago
As a seasoned Operations Leader, you will oversee a team of professionals to ensure customer satisfaction. You will coordinate with design and production teams to meet committed timelines for your area.
- Own the customer experience from project booking to completion. Act as the highest point of escalation for issues and ensure timely resolution.
- Coordinate with cross-functional teams to resolve problems efficiently.
- Empower existing team members and hire new talent to strengthen your region.
- Ensure adherence to defined processes and standards for a standardized customer experience.
- Oversee Customer Move-In Timeline Adherence, Overall CSAT Score, and Quicker resolution of customer escalations.
Key Qualifications
- Preferrable: NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools
- 7-12 years of work experience in Startups or Operations in similar industries
- People management skills with direct team reporting
- Strong attention to detail and excellent written and oral communication skills required
- Structured thought process and strong analytical ability
- Ability to thrive in a fast-paced startup environment
- Manage strategic alliances/business partnerships through builders, architects, and interior consultants
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