Senior Operations Coordinator

19 hours ago


Belgaum, Karnataka, India beBeeOperations Full time ₹ 12,00,000 - ₹ 17,00,000
Operations Manager Job Description

As a seasoned Operations Leader, you will oversee a team of professionals to ensure customer satisfaction. You will coordinate with design and production teams to meet committed timelines for your area.

  • Own the customer experience from project booking to completion. Act as the highest point of escalation for issues and ensure timely resolution.
  • Coordinate with cross-functional teams to resolve problems efficiently.
  • Empower existing team members and hire new talent to strengthen your region.
  • Ensure adherence to defined processes and standards for a standardized customer experience.
  • Oversee Customer Move-In Timeline Adherence, Overall CSAT Score, and Quicker resolution of customer escalations.

Key Qualifications

  • Preferrable: NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools
  • 7-12 years of work experience in Startups or Operations in similar industries
  • People management skills with direct team reporting
  • Strong attention to detail and excellent written and oral communication skills required
  • Structured thought process and strong analytical ability
  • Ability to thrive in a fast-paced startup environment
  • Manage strategic alliances/business partnerships through builders, architects, and interior consultants


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