Customer Service Representative

4 days ago

Belgaum, Karnataka, India beBeeCustomer Full time ₹ 65,00,000 - ₹ 70,00,000

About Us

We are a rapidly growing car care marketplace dedicated to helping car owners maintain their vehicles with unmatched convenience. Our mobile partners deliver top-notch services directly to our clients.

Key Responsibilities

  • Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads.
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
  • Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.

What We're Looking For

  • Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
  • Proactive: Takes initiative to chase missing information and keep deals moving forward.
  • Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.

Work Schedule

  • Shifts: Monday to Friday, 13.30pm - 10.30pm IST (8am - 5pm UK time).

Benefits

  • Salary: Annual salary range of 6.5 - 7 LPA.
  • Time Off: 20 days of annual leave plus 11 bank holidays.
  • Equipment: Company laptop provided.

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