Customer Service Representative

1 day ago

Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

We are seeking a highly skilled and results-driven Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat.

About the Job:

  • Initiate outbound calls to customers with the aim of introducing products and services.
  • Engage in effective and persuasive communication to highlight the value proposition.
  • Work towards achieving and exceeding sales targets through effective telephonic selling.
  • Employ consultative selling techniques to understand customer needs and recommend suitable solutions.
  • Build and maintain strong, long-lasting relationships with customers through regular follow-ups and personalized communication.
  • Address customer inquiries and concerns, providing timely and accurate information.
  • Develop a deep understanding of product offerings and be able to effectively communicate their features and benefits to customers.
  • Maintain accurate and up-to-date records of all interactions with customers in our CRM system.
  • Provide regular reports on sales performance, activities, and challenges.

Requirements:

  • Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
  • Excellent communication skills with a clear and persuasive approach.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Results-driven and able to meet and exceed sales targets.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Others:

  • This is a full-time position, requiring flexibility and availability to work varying shifts, including evenings and weekends.
  • The ideal candidate will be passionate about delivering exceptional customer service and have a proven track record of success in sales and customer-facing roles.

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