Senior Customer Service Leader Position

2 days ago


Belgaum, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

Customer Service Leadership Role

Are you a results-driven professional looking to lead a customer support team and drive exceptional service?

As a Customer Service Team Lead, you will oversee a team of customer support representatives, ensuring they provide top-notch service by monitoring calls, emails, and chat interactions.

You will develop and implement processes and procedures to improve efficiency and effectiveness, analyze customer feedback, and identify areas for improvement in the customer support process.

Key Responsibilities:

  • Manage and lead a team of customer support representatives.
  • Ensure the team provides excellent customer service by providing feedback and coaching to team members.
  • Develop processes and procedures to improve efficiency and effectiveness.
  • Analyze customer feedback and identify areas for improvement.

Requirements:

  • Minimum 8-10 years of experience in a customer support or customer service role with at least 5 years of leadership experience.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities.


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