Service Operations Leader

2 days ago


Belgaum, Karnataka, India beBeeOperations Full time ₹ 10,00,000 - ₹ 15,00,000

Our organization is seeking a seasoned Service Operations Leader to drive business growth and customer satisfaction.

This critical role will oversee the daily operations of service teams, ensuring seamless execution of tasks and high-quality deliverables. As a Service Operations Leader, you will be responsible for analyzing key performance indicators (KPIs) such as time-to-resolution, repeat business, revenue streams, and job cards. Based on these insights, you will identify areas for improvement and implement corrective actions to optimize service performance.

Key Responsibilities:
  • Develop and execute strategies to enhance customer experience and loyalty.
  • Monitor and analyze KPIs to assess service performance, identifying opportunities for growth and improvement.
  • Collaborate with cross-functional teams to align operational processes with business objectives.
  • Drive product campaigns to meet sales targets at dealerships, enhancing overall business performance.
  • Conduct warranty and process audits at dealerships to ensure adherence to quality standards.
  • Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets.
  • Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
Preferred Candidate Profile:
  • Minimum 3 to 10 years of relevant experience in the Auto industry (Commercial Vehicle).


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