
Voice Process Operations Leader
2 days ago
This is a career opportunity to lead and manage day-to-day operations of voice processes. The right candidate will have a graduate or postgraduate degree in any field and 4-8 years of experience in BPO/call center management.
Responsibilities:- Manage inbound, outbound, and tele-sales/customer support processes for seamless customer experience.
- Lead supervisors, team leaders, and agents to meet performance KPIs & SLAs.
- Monitor call quality, customer satisfaction, and agent productivity for areas of improvement.
- Implement strategies for enhanced first-call resolution (FCR) and reduced average handling time (AHT).
- Strong expertise in voice process management.
- Excellent communication, coaching, and people management skills.
- A competitive salary package + performance-based incentives.
- Fast-paced career growth opportunities.
- Training & development programs for professional enhancement.
- Ability to manage performance metrics like AHT, CSAT, FCR, and attrition.
- Willingness to work in rotational shifts (including night shifts, if required).
-
Voice Process Quality Expert
4 hours ago
Belgaum, Karnataka, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000Quality Assurance SpecialistSkillful individuals are needed for an exciting role in Voice Process management.The ideal candidate will possess strong analytical and problem-solving skills, as well as the ability to effectively communicate with team members and clients.This is a fantastic opportunity to join a forward-thinking organization and contribute to...
-
US Voice Process Appointment Specialist
2 days ago
Belgaum, Karnataka, India beBeeAppointment Full time ₹ 40,00,000 - ₹ 65,00,000Job Opportunity: US Voice Process SpecialistWork from Home, Flexible ScheduleWe are seeking a skilled and motivated US Voice Process Specialist to join our team.Responsibilities:Conduct outbound calls to schedule appointments for dental clients in the US.Ensure all scheduled appointments align with client preferences and availability.Effectively handle...
-
Senior Process Excellence Leader
2 days ago
Belgaum, Karnataka, India beBeeProcess Full time ₹ 12,00,000 - ₹ 17,00,000Process Transformation LeadWe seek a seasoned process leader to drive continuous improvement and enhance our operational performance.Key ResponsibilitiesDevelop and implement effective processes across the organization.Conduct regular site visits to monitor operations and provide support.Lead cross-functional collaboration and process enhancement...
-
Service Operations Leader
2 days ago
Belgaum, Karnataka, India beBeeOperations Full time ₹ 10,00,000 - ₹ 15,00,000Our organization is seeking a seasoned Service Operations Leader to drive business growth and customer satisfaction.This critical role will oversee the daily operations of service teams, ensuring seamless execution of tasks and high-quality deliverables. As a Service Operations Leader, you will be responsible for analyzing key performance indicators (KPIs)...
-
Senior Voice Engineer
6 days ago
Belgaum, Karnataka, India beBeeVoiceEngineer Full time ₹ 60,00,000 - ₹ 1,20,00,000A leading role for a seasoned voice engineer is open to build and optimize state-of-the-art voice models. The ideal candidate will develop, train, and refine AI models for various speech processing tasks.The chosen candidate should have hands-on experience in:Developing text-to-speech models that achieve human-like voice synthesis.Implementing real-time...
-
Airport Operations Leader
4 hours ago
Belgaum, Karnataka, India beBeeAirline Full time ₹ 17,00,000 - ₹ 24,29,000Aviation Operations Manager Job DescriptionWe are seeking an Aviation Operations Manager to lead our airport operations team. The ideal candidate will have a strong background in aviation management and be able to make tactical decisions to ensure the smooth operation of our airport.">Job Responsibilities:Overall In-charge of the Day-to-day functioning of...
-
Operations Leader
4 hours ago
Belgaum, Karnataka, India beBeeDirector Full time ₹ 1,00,00,000 - ₹ 1,20,00,000Job Title:Operations Director Job Description:The Operations Director plays a key role in driving business growth and ensuring timely delivery of projects. He/She is responsible for leading the execution of projects, managing teams, and building strong relationships with clients. Key Responsibilities:Project Execution: Oversee the execution of projects from...
-
AI Transformation Leader
28 minutes ago
Belgaum, Karnataka, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Transform Business Operations with AIDigitide, a global leader in AI-led digital solutions, focuses on transforming business operations and driving growth for enterprises worldwide. Our mission is to create lasting impact through smart business processes and deep industry expertise.Key Skills & Qualifications:Strong understanding of business operations and...
-
Senior Leader
20 hours ago
Belgaum, Karnataka, India beBeeMedical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Lead Medical Coding Operations SpecialistSeeking an experienced leader to spearhead medical coding operations, responsible for managing a team of medical coders and analysts to ensure accurate and efficient coding practices.Develop strategic plans to enhance revenue cycle performance, quality, and compliance.Drive growth through data analysis and informed...
-
Branch Operations Coordinator
4 hours ago
Belgaum, Karnataka, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878Job Title: Branch Service Manager">This role focuses on managing renewals by collaborating with various stakeholders across different levels.You will connect with assigned customers through multiple channels, including voice calls, SMSs, emails, and field visits to promote renewals.Key responsibilities include engaging orphan policyholders for renewal...