Branch Operations Coordinator

21 hours ago

Belgaum, Karnataka, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Branch Service Manager
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  • This role focuses on managing renewals by collaborating with various stakeholders across different levels.
  • You will connect with assigned customers through multiple channels, including voice calls, SMSs, emails, and field visits to promote renewals.
  • Key responsibilities include engaging orphan policyholders for renewal services, referring them to sales teams for upselling opportunities (Service to Sales), and ensuring smooth case registration.
  • Daily receipt reconciliation and banking are also part of this role.
  • Effective branch operations require you to manage activities in accordance with documented processes and ensure compliance.
  • You will facilitate customer servicing, including claims, to guarantee a first-time right approach in all policy requests.
  • Maintenance of branch infrastructure and timely resolution of discrepancies are crucial aspects of this position.
  • Risk identification, analysis, evaluation, and mitigation for branch operations processes are additional responsibilities.

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