
Operations Director
3 days ago
We are seeking an experienced leader to oversee the daily operations of our branches and drive business growth. This is a key leadership role that requires effective service delivery, customer satisfaction, and operational efficiency.
Key Responsibilities:- Operations Management:
- Ensure high-quality service delivery through effective service recovery and continuous improvement initiatives.
- Integrate all functions and services across locations to foster seamless collaboration and enhance overall branch performance.
- Develop and implement operational systems for efficient branch management and performance monitoring.
- Handle crisis situations promptly and professionally, minimizing disruptions to branch operations.
- Fleet Management:
- Maintain adherence to company standards and policies in fleet administration, ensuring optimal utilization and maintenance.
- Allocate vehicles efficiently based on client requirements, balancing capacity and demand.
- Evaluate and maintain fleet accessories as per company guidelines, ensuring compliance with regulatory requirements.
- Balance chauffeur-to-fleet ratios for optimal performance and resource allocation.
- Sales & Servicing:
- Develop new business relationships and increase revenue from existing clients to meet targeted figures, driving sales growth and profitability.
- Analyze market trends and performance data (MIS) to inform strategic decisions and optimize sales performance.
- Achieve set sales targets and budgets, delivering exceptional results in a fast-paced environment.
- Resolve major customer complaints effectively, maintaining high levels of customer satisfaction and loyalty.
- Finances:
- Prepare annual branch budgets, ensuring alignment with corporate goals and objectives.
- Monitor fund flows, practicing expense control according to established norms and financial regulations.
- Manage receivables and ensure timely payment processing, minimizing cash flow disruptions.
- Ensure statutory compliance and report analysis to the Corporate office, maintaining transparency and accountability.
- HR & Administration:
- Optimize overall branch administration for enhanced efficiency and productivity, streamlining processes and reducing costs.
- Staff Customer Service and Drivers teams with competent, motivated professionals to deliver exceptional service and support.
- Conduct regular team appraisals to monitor performance and identify areas for improvement, fostering a culture of continuous learning and development.
- Implement and enforce statutory compliance, maintaining a safe and healthy work environment.
- Maintain ISO standards for quality assurance, ensuring consistent delivery of high-quality services.
- Manage contractual employees effectively, optimizing their contributions and value to the organization.
This is an exciting opportunity for a results-driven leader to join our team and drive business growth. If you are passionate about delivering exceptional results and have a proven track record of success, we encourage you to apply for this challenging and rewarding role.
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Business Operations Director
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5 days ago
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