Business Services Executive

2 days ago

Belgaum, Karnataka, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Service Management Leader

Job Summary

As a Service Management Leader, you will be responsible for leading a team of service professionals to provide exceptional customer service and drive business growth. The ideal candidate will have a proven track record in managing service operations, product campaigns, and warranty processes.

Key Responsibilities

  • Manage and supervise service operations to ensure compliance with quality standards and service level agreements.
  • Establish new products in the market by executing driver trainings, back-to-back trails, and complaint resolution.
  • Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, revenue streams, job cards, and claims processing to assess service performance.
  • Drive dealerships to complete product campaigns for involved vehicles.
  • Conduct warranty and process audits at dealerships to ensure process adherence.
  • Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.

Requirements

  • Minimum 3-10 years of relevant experience in the auto industry (commercial vehicle).

What We Offer

  • A challenging and rewarding role with opportunities for career growth.
  • A collaborative and dynamic work environment.
  • The chance to make a real impact on our customers' businesses.

How to Apply

Candidates can share their resume with us via email.

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