
Senior Business Development Executive
21 hours ago
The role holder is responsible for overseeing a team of Group Operations to process new business and end-to-end policy servicing for group business.
This position requires the individual to work within the Operations Department focusing on Group New Business & Policy Servicing to provide exceptional customer services.
Main Priorities:
- Coordinate with Sales and Actuarial teams for closure of individual Group processes
- Achieve issuance of policies and resolution of customer and intermediary queries
- Ensure that an efficient, effective, professional and courteous service is provided to intermediaries and customers
- Maintain established company procedures in a consistent manner and contribute to improvements whenever possible
- Implement and maintain agreed quality and quantity controls to aid proactive management and problem anticipation
- Supervise and train an effective team to meet business needs as they grow
- Coordinate with finance for reconciliation of policy account balances
- Lead transformation and digitization of group business
Qualifications and Experience:
An MBA/ACII with at least 8-10 years' experience in customer Services or Operations Department. Associate of Insurance Institute is an added advantage.
Key Skills:
- Good operations experience in the financial services industry
- Experience within the Group Operation department of an Insurance company is essential
- Experience in data processing to deliver operational efficiency
- Proficiency in using databases and office management software including word processors and spreadsheets
- Strong leadership, team building and influencing skills
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