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Post-Enrolment Support Specialist
2 weeks ago
The Post-Enrolment Operations Support plays a pivotal role in ensuring students have a seamless academic experience after enrolment.
Key Responsibilities:- Provide initial support to newly enrolled students, guiding them through available campus resources, policies, and expectations.
- Update and maintain accurate student records within the Student Information System, encompassing enrolment status, grades, and personal details.
- Collect semester-wise student fees and issue receipts adhering to institutional guidelines.
- Offer assistance via email, phone, and chat as per defined Service Level Agreements.
- Communicate essential information such as future payment deadlines, policy updates, and key events through various channels.
- Inform students about financial aid options, scholarships, grants, and associated application processes and deadlines.
- Support students with non-technical issues during course registration and resolve enrolment-related errors.
- Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
- Generate customized reports and compile data for internal use or regulatory compliance.
- 1–3 years of experience in student support, operations, or a customer-facing role.
- Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
- Strong written and verbal communication skills with a student-first mindset.
- Proficient in MS Office and comfortable working with data.
- Ability to collaborate with cross-functional teams in a fast-paced environment.
- Strong organisational and multitasking abilities to manage priorities and deadlines effectively.
- Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
- Understanding of the student lifecycle and ability to support learners at each stage.
- Passionate about education and committed to student success.
