
Benefits Administration Specialist
21 hours ago
We are looking for a dynamic and highly organized individual to join our team as a Benefits Administration Specialist.
Job DescriptionThis is an exciting opportunity to work with a passionate community of creators, developers, and artists who share a passion for streaming video experiences.
As a Benefits Administration Specialist, you will play a key role in the end-to-end administration of employee benefits programs, including benefits operations, vendor and employee communications, processing invoices/payments, compliance reporting, and systems management.
Key Responsibilities:- Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
- Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
- Ensure accurate reflection of payroll elements linked to benefits compensation.
- Act as primary liaison with external benefits vendors.
- Manage vendor requests, escalations, and troubleshooting.
- Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
- Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
- Support testing and configuration during open enrollment and system changes.
- Ensure data integrity across HRIS, vendor platforms, and payroll systems.
- Validate and process vendor invoices.
- Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
- Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
- Assist with 5500 filings, census files, and insurance audits.
- Proactively identify and resolve recurring issues.
- Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.
- Bachelor's degree in HR, Business, or related discipline.
- 4–7 years of experience in end-end benefits operations with strong exposure to US and Canadian benefits.
- Hands-on experience with HRIS & benefits platforms.
- Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.
- Strong analytical, reconciliation, and problem-solving skills.
- Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.
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